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Help without oversharing

Support

Help with Nativ, privacy controls, and preparing a useful support request.

Effective August 7, 2026
Contact setup required

Add and test a monitored support email before using this route as the App Store Support URL. Apple expects customers to be able to reach the developer from this page.

Supported systems

  • macOS 15 or later
  • Apple silicon and Intel Macs
  • No Nativ account or sign-in required
  • Nativ Support is a separate sandboxed App Store edition

If the microphone does not start

  1. Stop dictation, then try once more.
  2. Check Microphone and Speech Recognition access in System Settings → Privacy & Security.
  3. Quit and reopen the app after changing either permission.

Repeated clicks should stop the current preparation safely. If the app closes, include the visible steps and macOS version in the beta report, but do not attach raw logs containing personal information.

Start here

  1. Install the latest Nativ version available to you.
  2. Quit and reopen Nativ.
  3. Run the affected check again and note the visible error text.
  4. If the result is inconclusive, use the explanation in Nativ rather than repeatedly approving a repair.

Privacy and local history

Open History in Nativ to delete one record, clear all records, or export a sanitized report. Nativ has no user account, so there is no cloud account to delete.

What to include in a support request

  • Mac model or whether it uses Apple silicon or Intel;
  • macOS and Nativ version;
  • the selected troubleshooting flow;
  • the visible error message; and
  • steps that reliably reproduce the problem.

Do not send Wi-Fi names or passwords, personal file paths, serial numbers, raw device logs, credentials, or document contents.

Contact Nativ

A monitored support email and the developer’s verified business identity will be published here before release. This route must not be submitted to App Store Connect until that contact method works.

Nativ

Private Mac repair. You stay in control.

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